Frequently Asked Questions

Frequently asked questions

What are your payment terms?


Our payment terms are 100% on ordering. This is necesarry to secure the stock from the manufacturer.




Do you accept a letter of credit (LOC)?


At this time we cannot accept letters of credit or escrow payment.




What is the lead time?


Lead time varies product to product but typically the shipment is ready for sending out 5-7 days after the order is made.




Can I order lower than the MOQ (minimum order quantity)?


Usually the MOQ's are back to back with the manufacturer, however there may be surplus stock which has been warehoused and is available at a lower MOQ so always worth asking us.




How do I know that the product is qualified?


We conduct extensive factory and product vetting with a well-known testing and standards agency. Reports and certificates can be available upon request.




Can you handle the shipping?


Standard shipping is EXW but we do work with a freight agents and can quote shipping FOB, CIF and DDU.




Why use Pureliving?


There are plenty of reasons that you will benefit from having Pureliving assist you with your procurement: 1) We have been in the health, safety & wellness business for 10 years. Armed with international certified consultants, we will be able to provide up to date information assist on material research and help you communicate confidently with your stakeholders
2) With multiple manufacturers in the network, we can reduce supply risk and lead time for a high-volume order, 25% of their daily production rate has been allocated to us
3) We have a long-term relationship with the manufacturers which you can take advantage of instead of being treated as one off purchase
4) We are “on the ground”, we have language advantages and better knowledge & understanding of the local regulations and restrictions, which are constantly changing
5) We will assist with your export customs clearance in China





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